Returns and Pricing

RETURN POLICY:

Riverdale Tool & Supply Company accepts authorized returns within 10 calendar days from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase.

All authorized returns must be unused and in their original condition, including all items and components that were included in the original package.  Items being returned must not have been disassembled, mounted, modified, or damaged due to incorrect installation or user error.  Riverdale Tool & Supply Company will not be held responsible for installation labor expenses, additional repair expenses, or any other expenses caused by the use of wrong or defective parts during installation.

Riverdale Tool & Supply Company is not responsible for missing, damaged, or incorrect tools after 10 calendar days for all products, regardless of the party at fault.  Riverdale Tool is also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.  If you receive missing, damaged, or incorrect tools, please reach out to our customer service team to assist you in processing a return for replacement or refund.

If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container.

NOT ALL PRODUCTS/PARTS ARE ELIGIBLE FOR RETURNS. 

The following products are NOT RETURNABLE for any reason:

  1. Tool parts
  2. Special-order products
  3. Custom-made products
  4. Parts that have been modified 

NOTE: Electrical parts are also not returnable if they have been plugged in or unsealed for any reason.

 

PRICING POLICY:

We cannot confirm the price of an item until after you have placed your order. Pricing errors may occur on our sites. We reserve the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from us. We may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products described or advertised on Riverdale Tool Inc. sites may differ from prices in our online or retail stores (as well as third-party online and retail stores) or through mobile applications.


Prices shown on riverdaletool.com are subject to change without notice, do not reflect custom quote selections or any local taxes, and will be verified at the time of order. Online customers will have appropriate local (NJ) taxes added to their order. In the case of a pricing discrepancy, the market-specific prices shown in our distributor's system take precedent. While Riverdale Tool Inc. makes every effort to ensure correct information is included in the online process, Riverdale Tool Inc. is not responsible for technical malfunction of any telephone network, telephone or data lines, computer online systems, servers, internet providers, computer equipment, or software that may result in a pricing error or other discrepancy with riverdaletool.com.

This saved quote includes any applicable promotional discounts, which have limitations and expiration dates. The price quoted is valid through the expiration date of the promotion running at the time the quote was saved. Riverdale Tool Inc. will review orders which have been placed and will inform customers of any other additions, requirements or changes required by the local building municipality. Once an order has been placed and reviewed, pricing is guaranteed for up to 12 months. If the installation is not completed within 12 months for any reason, Riverdale Tool Inc. has the right to modify the order pricing. You will be notified regarding any price adjustment prior to installation or incurring any additional charges.